Booking Terms and Conditions

Making, and paying for, bookings

When a booking is made we require a valid credit or debit card number to secure the room. If no card number is available we will require a deposit for 50% of the value of the booking for one night's stay or the cost of the first night for a booking of more than one night. Cheques, made payable to South Lodge, should reach us at least one week before the date of the booking. We only accept bookings from adults, i.e. 18 or over. We do not generally accept children under 12 except at our discretion. We accept payment by most major credit and debit cards and in cash or by cheque (made payable to South Lodge) provided a cheque guarantee card covers it, for the full amount. Please note that we do reserve the right to request full payment upon arrival or at any time during your stay.

Multiple room bookings

We will require a deposit equal to the full booking fee for the first night's bookings from groups booking two or more rooms for more than one night.

Cancellations

If you have to cancel your booking within ten days of the due date, we will take reasonable steps to re-let the room(s). If we are unsuccessful we will, at the end of the booking period, take a payment of the booking fee less the cost of breakfast, not taken, as compensation. If we are successful in re-letting we will return any deposit. When a reservation is secured using a credit or debit card, it will be debited with the cancellation charge unless another arrangement is made. It is possible to take out insurance to cover any loss and this is recommended. In the event of non-arrival i.e. no-show, payment will be taken.

If, for any reason, we cannot provide the room(s) booked we will make every effort to find similar accommodation at another guesthouse if you wish and any deposit will be returned.

Check-in and Departure Times

Check-in is from 4 pm to 7 pm unless otherwise arranged. On the day of departure, all rooms should be vacated by 10.30 am. Please ensure you leave your keys on departure.

Keys

We provide one set of keys for each room. If keys are lost or not returned on departure, we charge a replacement fee of £10 per set. If a reservation has been secured using a credit or debit card, that card will be debited with the replacement fee unless another payment method is offered and approved.

Smoking

Smoking is not permitted within the guesthouse.

Pets

Pets are not allowed at this time though we do have plans to provide outside kennelling for guests' dogs in the near future.

Liability

Amenities at the guesthouse are provided at the user's risk and no responsibility can be accepted for any injury, loss or damage either personal or to motor vehicles parked on the premises. Any damage or breakages are the responsibility of the person making the booking. We will require payment to cover replacement costs or repairs before departure. Children under 16 must be under strict adult supervision at all times when on the premises or in the grounds.

Allergies

If anyone has an allergy that is likely to be a problem please let us know. Please note: we have two dogs although guests should rarely see them.

Safety

Emergency information in your room pack must be read on arrival and complied with at all times. We reserve the right to enter the accommodation at any time if there is reason to believe that safety notices are being contravened. Please remember that while you are on the premises you have a duty of care towards other guests.

Overseas Visitors

Overseas guests are required to provide certain information upon arrival such as: passport number, next destination, or identification such as a driving licence.